Rijksmuseum#advanced-vouches
I doubted a little whether I should post this, but as this category is "feedback" I figured that something else than praise and glory can be shared as well. Long story short: I requested that the 'personal trainer' would level until just before level 99. Either by accident or by miscommunication the account still got 99, so I had to cut off the order by changing the password and do some damage control in my clan, as it's kinda sus to get 99 without mentioning it anywhere.
Now this is of course not as bad as someone losing items on their ironman for example, but where it kinda did hurt is the aftercare. Numerous pings to Alex went unanswered, and Duck refers to Alex to resolve the situation. I really don't want someone that works hard (a little too hard maybe ) to lose their job, but just knowing the root cause of this mishap would already (1) make me feel like being listened to, and (2) improve FH's future services as this can likely be avoided easily.
Let's hope that communication between FH, personal trainers and customers improves to the way it used to be, because that seems to have deteroriated in the last couple of months. To end with something positive: it was a high prio order, and the personal trainer really put in effort and hours - XP rates were as expected, even when doing long days, and if it wasn't for the unlucky accident, I'd still be as happy with FH as before :).